Your Frequent Questions Answered

Questions About Tea

Why choose ACE TEA?

We have a simple goal: Everyone deserves to enjoy the rich and authentic experience of drinking real teas made from whole leaves that offer a true taste of nature. So, whether you're a tea aficionado or just looking for a delicious and satisfying cup, you can trust that our tea will meet your highest standards.

What is flavoring?

Some of our teas are enhanced with flavorings to create a well-rounded and perfectly balanced brew. These flavorings are carefully selected to complement the natural taste of the tea, resulting in a delightful and satisfying flavor experience. By adding these enhancements, we are able to ensure that every cup of tea delivers a consistently delicious and enjoyable taste. Whether it's a hint of fruit, a touch of spice, or a subtle floral note, the flavorings we use are chosen with the utmost care to elevate the tea drinking experience.

How do you source your teas?

We are committed to building strong relationships with tea producers and working closely with them to bring exceptional quality teas to our customers. Our dedication to fostering long-term friendships with producers, as well as forming new connections, allows us to create unique and innovative tea blends and bring a diverse and exciting range of teas to our customers.

I'm pregnant. Can I drink your tea?

Please seek the advice of your own physician or other qualified health care professional regarding any medical or allergic questions when you're pregnant, breastfeeding or under any medical treatment.

Questions About Order Process

How can I pay for orders?

All the orders will be checkout through PayPal secured link. This allows you to make payments safely and conveniently using your PayPal account or by using your credit card through PayPal. You can also checkout as guests without registration.

How long will you ship my order?

We aim to process it within 3 working days. If you do not receive a shipping notice email after a week of placing your order, please do not hesitate to contact us at twaceteatw@gmail.com for assistance.

What couriers do you use?

• Regular Tracked AirMail: from US$10 to most of the world (12-20 working days).

• FedEx / Express Mail Service (EMS): from US$25 to most anywhere in the world (3-5 working days).

• Shipping prices are quoted during checkout based on order weight and shipping destination.

• Every country has different customs and duty rates. In some occasions, you'll have to pay the duty (if any) for your order.

Can I edit or cancel my order?

If you need to change the shipping information (name/phone number/ address) or cancel an order, please contact our customer service team at twaceteatw@gmail.com.

I couldn't track my order?

The delivery progress is only visible after it's officially processed through your local custom. Please allow up to 15-20 working days for international orders before getting in touch, as we can't take any action before that period of time. Some countries would take longer lead time for this process. If there is a problem with your order, we would be happy to assist you. Email us at twaceteatw@gmail.com

Do you a offer free shipping?

Yes, we have free regular shipping on all orders US$60 or more to most places in the world.

If your order is US$200 or more you will get free FedEx or Express Mail Service (EMS) shipping if allowed to your country.

Do you accept orders exchange/return?

Due to the nature of food (tea) product, we do not provide return or exchange service. However, if you encounter any issues with your order, please immediately contact us in 7 days after receiving your order. We are committed to ensuring that you are completely satisfied with your purchase and will do everything we can to assist you. Email us at twaceteatw@gmail.com.

Do you offer distributor/wholesale program?

As the preferred wholesale tea supplier for various tea shops, wholesalers, restaurants, and hotels around the world, we are dedicated to providing premium tea at farm-direct prices.

If you are a business owner looking to delight your customers with high-quality real tea, you have come to the right place! We offer discounts, sampling opportunities, flexible payment terms, and various shipping options to meet your needs.

We'd love to hear from you. Simply submitting Partnership Form now!

Wholesale Program

ONE-STOP TEA SOLUTION

Our goal is to provide high-quality and unique teas to our customers, ensuring that they have access to the finest teas available. Whether you are looking to stock up your shelves with a variety of teas or want to offer a special blend at your establishment, Ace Tea has the solution for you. With our strong network of suppliers and dedication to excellence, we are committed to bringing the best teas and herbs to the global market.

ONLY THE BEST OFFERINGS

Ace Tea specializes in direct trade of artisan teas and herbs sourced from the best suppliers. We offer bulk wholesale tea and herbal teas and blending services to various businesses including tea boutiques, event planners, hotels, restaurants, specialty retailers, and food service operators worldwide.

Become Our Partners

Write to us at twaceteatw@gmail.com or
talk to our tea specialist via LINE App.

Get in touch now to
discuss partnership opportunities,
ask for samples,
and many more.